Question 1:- Which of the following statements best
characterizes delivery reliability?
a) A company that
always delivers on the same day of the week
b) A company that
always delivers at the promised time
c) A company that
delivers more frequently than its competitors
d) A company that
delivers faster than its competitors
Question 2:- Which of the following is the best example of
competing on low-cost leadership?
a) A firm
produces its product with less raw material waste than its competitors
b) A firm offers
more reliable products than its competitors
c) A firm's products
are introduced into the market faster than its competitors'
d) A firm's research
and development department generates many ideas for new products
Question 3:- Which of the following is an example of
competing on quick response?
a) Firm produces
its product with less raw material waste than its competitors
b) A firm offers
more reliable products than its competitors
c) A firm's products
are introduced into the market faster than its competitors'
d) A firm's research
and development department generates many ideas for new products
Question 4:- Which of the following influences layout
design?
a) Capacity
needs
b) Personnel
levels
c) Purchasing
decisions
d) All of the
above influence layout decision
Question 5:- The fundamental purpose for the existence of
any organization is described by its
a) Policies
b) Mission
c) Procedures
d) Strategy
Question 6:- The fundamental purpose of an organization's
mission statement is to
a) Create a good
human relations climate in the organization
b) Define the
organization's purpose in society
c) Define the
operational structure of the organization
d) Generate good
public relations for the organization
Question 7:- Which of the following statements concerning
the operations management decision is relevant to services?
a) There are many
objective quality standards.
b) The customer is
not involved in most of the process.
c) The work force's
technical skills are very important.
d) Labor
standards vary depending on customer requirements.
Question 8:- Which of these organizations is likely to have
the most important inventory decisions?
a) A marketing
research firm
b) A lobbying
agency
c) A management
consulting firm
d) A
restaurant
Question 9:- The PIMS program has identified
a) The operations
decisions all organizations must make
b) The distinctive
competencies any company needs
c) The
characteristics of firms with high "ROI"
d) all of the
above
Question 10:- Which of the following is not one of the five
PIMS characteristics of high Return on Investment organizations?
a) High product
quality
b) High capacity
utilization
c) Low investment
intensity
d) All of the
above are PIMS characteristics
Question 11:- Optimizing capacity would be most appropriate
for which stage in the product life cycle?
a) introduction
b) Growth
c) Maturity
d) Decline
Question 12:- Standardization is an appropriate strategy in
which stage of the product life cycle?
a) Introduction
b) Growth
c) Maturity
d) Decline
Question 13:- Cost minimization is an appropriate strategy
in which stage of the product life cycle?
a) Introduction
b) Growth
c) Maturity
d) Decline
Question 14:- Which of the following is true about business
strategies?
a) An organization
should stick with its strategy for the life of the business.
b) All firms within
an industry will adopt the same strategy.
c) Well defined
missions make strategy development much easier.
d) Strategies are
formulated independently of SWOT analysis.
Question 15:- Which of the following preconditions does not
affect the formulation of an OM strategy?
a) Knowledge of each
product's life cycle
b) External economic
and technological conditions
c) The company's
employment benefits
d) Competitors'
strengths and weaknesses
Question 16:- Which of the following is not a key way in
which business organizations compete with one-another?
a) Production
cost
b) Quality
c) Product
duplication
d) Flexibility
Question 17:- A strategy is a(n)
a) Set of
opportunities in the marketplace
b) Broad statement
of purpose
c) Simulation used
to test various product line options
d) Action plan to
achieve the mission
Question 18:- Which of the following is an example of
competing on the basis of differentiation?
a) A firm
manufactures its product with less raw material waste than its
competitors.
b) A firm's products
are introduced into the market faster than its competitors'.
c) A firm's
distribution network routinely delivers its product on time.
d) A firm offers
more reliable products than its competitors.
Question 19:- Which of the following statements best
characterizes delivery speed?
a) A company that
uses airlines, not trucks, to move its goods
b) A company that
delivers frequently
c) A company that
delivers faster than its competitors
d) A company that
always delivers on the promised due date
Question 20:- Response-based competitive advantage can be
a) Flexible
response
b) Reliable
response
c) Quick
response
d) All of the
above
Question 21:- Which of these organizations is most apt to
have quality standards that are relatively objective?
a) University
b) A discount
retailer
c) A law firm
d) A car
manufacturer
Question 22:- Which of the following is not an operations
decision?
a) maintenance
b) price
c) layout
design
d) quality
Question 23:- Which of these companies is most apt to have
quality standards that are relatively subjective?
a) Chrysler
b) Dell
Computer
c) Sanyo
Electronics
d) Harvard
University
Question 24:- Which of the following will more likely locate
near their customers?
a) an automobile
manufacturer
b) an aluminum
manufacturer
c) an insurance
company headquarters
d) a medical
clinic
Question 25:- Which of the following activities takes place
once the mission has been developed?
a) The firm develops
alternative or back-up missions in case the original mission fails.
b) The functional
areas develop their functional area strategies.
c) The functional
areas develop their supporting missions.
d) The ten OM
decision areas are prioritized.
Question 26:- Which of the following statements about
organizational missions is false
a) They reflect a
company's purpose.
b) They indicate
what a company intends to contribute to society.
c) They are
formulated after strategies are known.
d) They define a
company's reason for existence.
Question 27:- The impact of strategies on the general
direction and basic character of a company is
a) Short ranged
b) Medium range
c) Long
range
d) Temporal
Question 28:- Which of the following is true?
a) Corporate mission
is shaped by functional strategies.
b) Corporate
strategy is shaped by functional strategies.
c) Functional
strategies are shaped by corporate strategy.
d) External
conditions are shaped by corporate mission
Question 29:- According to the authors, which of the
following strategic concepts allow firms to achieve their missions?
a) Productivity,
efficiency, and quality leadership
b) Differentiation,
cost leadership, and quick response
c) Differentiation,
quality leadership, and quick response
d) Distinctive
competency, cost leadership, and experience
Question 30:- A firm can effectively use its operations
function to yield competitive advantage via all of the following except
a) Customization of
the product
b) Set equipment
utilization goals below the industry average
c) Speed of
delivery
d) Constant
innovation of new products
